Delivery & Returns

Important Updates

UK Shipping

Some customers may experience slightly longer delivery timescales due to COVID-19 related measures put in place in local mail centres and delivery offices. All updates will be stated here and on our COVID-19 Updates page.

International Shipping

We have experienced some delays to international orders. Many countries have implemented special measures to combat the spread of COVID-19 especially for signature services to maintain social distancing. All updates will be stated here and on our COVID-19 Updates page.

UPDATE: If you are an international customer (including EU customers), you may need may to pay customs or VAT charges and a handling fee in the receiving country before you can claim your parcel. Wolf & Moon cannot be held responsible for any charges incurred when importing items into a country.

Delivery

UK Standard Delivery
2-4 business days approx. after ordering
Free special delivery via Royal Mail when you spend £75 or more / £3.95 standard delivery under £75. Signature required for orders over £35.

FREE
for orders over £75
UK Special Delivery
Recommended | 2-4 business days after ordering
Free special delivery via Royal Mail when you spend £75 or more / £5.50 for Special Delivery under £75.
FREE
for orders over £75

UK Next Day Delivery
1 business day after ordering
(weekends not included)
Order before 2pm for UK Next Day delivery (Monday - Friday) Royal Mail Special Delivery , signature required.
(Please note, some items may not qualify for this service)

£6.95
 
Collection From Studio
2-4 business days after ordering

Available to collect within 2-4 business days. Wolf & Moon, Deacon Cottage, Florentia Clothing Village, Vale Road, London, N4 1TD, Monday - Friday (10am - 4pm)

FREE


International Delivery
5+ business days after ordering
We deliver to over 50 countries and territories from just £7.95 via Royal Mail (see below).
from £7.95

UK Standard delivery is sent via Royal Mail and your order will usually arrive 2-4 business days after ordering. UK Special Delivery will arrive 2-4 business days after ordering.

Orders placed before 2PM (Monday - Friday excluding bank holidays) for UK Next Day Delivery will arrive the next business day. If you place an order for UK Next Day Delivery on the weekend, this will be shipped the next business day.

Orders placed for collection will be available to collect from our studio within 3-5 business days. You will be notified when your order is ready to collect. Our studio is open for collection from Monday - Friday (10am - 4pm) excluding bank holidays.

Headpieces and some other hair accessories are made to order and will take longer to be dispatched. These lead times are advised on the individual product pages.
 
International deliveries via Royal Mail and your national delivery service can take significantly longer. See our International Delivery guide below for more information.
 
Please check our COVID-19 page for updates.
 
Yes! We offer free special delivery on all UK orders over £75 otherwise UK Standard delivery costs £3.95 and Special Delivery costs £5.50. We also offer free collection from our studio!
You will receive a tracking number in your shipping confirmation once your order has been dispatched!
 
 

You can select to collect your order from our studio. We aim to have your order ready for collection within 2-4 business days and will be in touch when your order is ready to collect. Our studio address is:

Wolf & Moon, Deacon Cottage, Florentia Clothing Village, Vale Road, London, N4 1TD

Monday - Friday (10am-4pm) excluding bank holidays.

For standard UK delivery, we aim to have your order with you within 4 working days. Due to the impact of COVID-19, we have experienced some disruption to delivery. If your order hasn't arrived with you within 10 working days of the due date (or 5 working days of the due date for UK Special Delivery), please contact hello@wolf-and-moon.com and we would be happy to assist you.

For standard international delivery, delivery times may vary. If your order has not arrived after 20 working days of the due date for Europe and 25 working days for the rest of the world, please contact hello@wolf-and-moon.com.

You can also check our COVID-19 page for updates on disruption to deliveries.

If you order has not left our workshop, we are able to amend your shipping address. Please email hello@wolfandmoon.com and we can help!

Unfortunately, once your order has left our workshop we aren't able to amend your shipping address.

For UK customers, you can select to have your order shipped the same day on most of our pieces. Just order before 2pm, select Next Day Delivery and we will have your order with you the following business day.

Orders placed over the weekend will be dispatched the next business day.

Yes, we do offer gift receipts! Just pop a note in the gift box at checkout and we will pop a gift receipt in with your order!

Please note, all earrings except for clip-ons or hoop pendants (charms only), cannot be returned or exchanged due to hygiene reasons.  

Unfortunately, we don't offer a gift wrapping service. Our jewellery all comes in a Wolf & Moon pouch or box which we think is perfect for gifting however! You can see more about our packaging over on our Sustainability page.

International Delivery

Absolutely! We use Royal Mail or couriers to deliver to countries around the world from just £7.95. Delivery times are approximate and depend on local delivery services in each country. You may need to pay customs and/or import charges when your order arrives, please see below for more information.

If you are an international customer (including EU customers), you may need may to pay customs or VAT charges and a handling fee in the receiving country before you can claim your parcel. These charges will depend on the country your order has been sent to and the value of the item. Please check with your country’s customs and border control for more info on this. Wolf & Moon cannot be held responsible for any charges incurred when importing items into a country.

Returns & Repairs

Changed your mind? No problem, you can currently return or exchange your items up to 28 days after you receive them for a full refund or exchange. Items must be in the same condition as received and in their original packaging.  
 
For hygiene reasons, earrings cannot be returned or exchanged unless faulty. This does not apply to clip-on earrings or hoop pendants (charms only). Headpieces with custom engraving can also not be returned or exchanged unless faulty.
 
Post back your items, together with your completed returns form or note too:
 
Wolf & Moon
Deacon Cottage
Florentia Clothing Village
Vale Road
London
N4 1TD
 
We recommend using a tracked or signed for service to ensure your items arrive safely. You will receive an email to confirm your refund to the original payment method you used or we will be in touch to organise your exchange.
As long as you have proof of purchase (a gift receipt is fine), then we can exchange your item. For hygiene reasons, all earrings except clip-on earrings or hoop pendants (charms only) cannot be returned or exchanged unless faulty. Headpieces with custom engraving can also not be returned or exchanged unless faulty.
That's OK! Just make sure you include a note with your name, address, order number and state whether you are returning or exchanging your items.
If an item you receive is faulty, please email hello@wolfandmoon.com to let us know as soon as possible. Please include a photo as it is handy for us to see what has happened!
 
All our jewellery is handmade in our North London studio and undergoes careful quality control before leaving the workshop however, faults can occur or jewellery can be damaged in the post.
 

Yes, we do offer a repairs service at Wolf & Moon. Please send an email to hello@wolfandmoon.com along with a picture of the jewellery you are looking to have repaired and we can advise further.

Please note, as a small team our repairs service takes around 3 weeks before dispatch.

If your order has been returned to us by the postal service due to an incorrect address or a re-delivery or collection wasn't arranged, we would be happy to re-send your order once this arrives back with us. We will require the postage cost to send this to you again, please email hello@wolfandmoon.com and we would be happy to arrange.

If you no longer wish to receive your order, we will issue a full refund minus the postage cost once this has arrived back with us.