Some customers may experience slightly longer delivery timescales due to COVID-19 related measures put in place in local mail centres and delivery offices. All updates will be stated here and on our COVID-19 Updates page.
We have experienced some delays to international orders. Many countries have implemented special measures to combat the spread of COVID-19 especially for signature services to maintain social distancing. All updates will be stated here and on our COVID-19 Updates page.
UPDATE: If you are an international customer (including EU customers), you may need may to pay customs or VAT charges and a handling fee in the receiving country before you can claim your parcel. Wolf & Moon cannot be held responsible for any charges incurred when importing items into a country.
2-4 business days approx. after ordering
1 business day after ordering
2-4 business days after ordering
Available to collect within 2-4 business days. Wolf & Moon, Deacon Cottage, Florentia Clothing Village, Vale Road, London, N4 1TD, Monday - Friday (10am - 4pm)
5+ business days after ordering
UK Standard delivery is sent via Royal Mail and your order will usually arrive 2-4 business days after ordering. UK Special Delivery will arrive 2-4 business days after ordering.
Orders placed before 2PM (Monday - Friday excluding bank holidays) for UK Next Day Delivery will arrive the next business day. If you place an order for UK Next Day Delivery on the weekend, this will be shipped the next business day.
Orders placed for collection will be available to collect from our studio within 2-4 business days. You will be notified when your order is ready to collect. Our studio is open for collection from Monday - Friday (10am - 4pm) excluding bank holidays.
You can select to collect your order from our studio. We aim to have your order ready for collection within 2-4 business days and will be in touch when your order is ready to collect. Our studio address is:
Wolf & Moon, Deacon Cottage, Florentia Clothing Village, Vale Road, London, N4 1TD
Monday - Friday (10am-4pm) excluding bank holidays.
For standard UK delivery, we aim to have your order with you within 4 working days. Due to the impact of COVID-19, we have experienced some disruption to delivery. If your order hasn't arrived with you within 10 working days of the due date (or 5 working days of the due date for UK Special Delivery), please contact email@example.com and we would be happy to assist you.
For standard international delivery, delivery times may vary. If your order has not arrived after 20 working days of the due date for Europe and 25 working days for the rest of the world, please contact firstname.lastname@example.org.
You can also check our COVID-19 page for updates on disruption to deliveries.
If you order has not left our workshop, we are able to amend your shipping address. Please email email@example.com and we can help!
Unfortunately, once your order has left our workshop we aren't able to amend your shipping address.
For UK customers, you can select to have your order shipped the same day on most of our pieces. Just order before 2pm, select Next Day Delivery and we will have your order with you the following business day.
Orders placed over the weekend will be dispatched the next business day.
Yes, we do offer gift receipts! Just pop a note in the gift box at checkout and we will pop a gift receipt in with your order!
Please note, all earrings except for clip-ons or hoop pendants (charms only), cannot be returned or exchanged due to hygiene reasons.
Unfortunately, we don't offer a gift wrapping service. Our jewellery all comes in a Wolf & Moon pouch or box which we think is perfect for gifting however! You can see more about our packaging over on our Sustainability page.
Absolutely! We use Royal Mail or couriers to deliver to countries around the world from just £7.95. Delivery times are approximate and depend on local delivery services in each country. You may need to pay customs and/or import charges when your order arrives, please see below for more information.
Returns & Repairs
Florentia Clothing Village
Yes, we do offer a repairs service at Wolf & Moon. Please send an email to firstname.lastname@example.org along with a picture of the jewellery you are looking to have repaired and we can advise further. As a small team, our repairs service takes around 3 weeks before dispatch.
Please note, if you have attempted to repair your jewellery at home we may not be able to repair this.
If your order has been returned to us by the postal service due to an incorrect address or a re-delivery or collection wasn't arranged, we would be happy to re-send your order once this arrives back with us. We will require the postage cost to send this to you again, please email email@example.com and we would be happy to arrange.
If you no longer wish to receive your order, we will issue a full refund minus the postage cost once this has arrived back with us.
Please note, return to senders are not sent via priotrity mail and may take a long time to be returned to us.