Covid-19 Update

The current outbreak of Covid-19 is having a dramatic affect on us all, but we want to reassure you that we are doing all we can to responsibly do our part in minimising the spread of the virus. Please read below how our practices going forward are minimising contact between W&M employees and how this might affect how and when we get your orders to you.
 
This page will be updated accordingly. 

Changes to delivery

UK Shipping: Currently, there have been no major changes to the way we dispatch or ship our orders, however, we have been notified that some Royal Mail Special Delivery orders are taking slightly longer to arrive due to Coronavirus. All updates will be stated here and on our Delivery and Returns page.

International Shipping:  Due to COVID-19, there are currently significant shipping delays to a number of countries due to a lack of available transport links and suspension of certain country’s postal operations.

We have now extended our returns policy to allow returns up to 42 days after receiving your order. For more information on returns please see our Delivery and Returns.

Studio practice

Most of our staff will now be working from home every day and anyone making their way into the studio will be walking or cycling to work. The few people in work at the same time, will be keeping their distance from one another and will be vigilant with increased hygiene practices. ⁠⠀

Staying connected

We're working hard to keep our studio and office running at a regular capacity. Our teams are having daily (sometimes hourly!) meetings over the phone and via video chat to try and reduce the impact this will have on your shopping experience.

Helping the community

We want to help our local community and frontline providers as much as we can. We're doing this through the production of medical visors (£5 from each sale of our Make at Home Kits is going towards this.) We are also donating £5 from per purchase of our Make at Home Kits to local initiatives/volunteers working hard to provide general PPE desperately needed by NHS staff.

If your organisation is need of medical visors, please contact us at hello@wolfandmoon.com.

To lift spirits, we're giving frontline workers 20% off site wide. Click here for more information.

A huge thank you to everyone for your support during this time.

Stay safe!

Team W&M

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