Depending on the shipping option selected, UK delivery should take up to 5 business days. International deliveries can take significantly longer.

You can select to collect your order from our studio. We aim to have your order ready for collection within 2-4 business days and will be in touch when your order is ready to collect. Our studio address is:

Wolf & Moon, Deacon Cottage, Florentia Clothing Village, Vale Road, London, N4 1TD

Monday - Friday (10am-4pm) excluding bank holidays.  

Please note, our studio will be closed for collection from 1pm on Friday 23rd December 2022 until early January 2023.

For standard UK delivery, we aim to have your order with you within 5 working days. If your order hasn't arrived with you within 10 working days of the due date (or 5 working days of the due date for UK Special Delivery), please contact hello@wolf-and-moon.com and we would be happy to assist you.

For standard international delivery, delivery times may vary. If your order has not arrived after 20 working days of the due date for Europe and 25 working days for the rest of the world, please contact hello@wolf-and-moon.com.

If you order has not left our workshop, we are able to amend your shipping address. Please email hello@wolfandmoon.com and we can help!

Unfortunately, once your order has left our workshop we aren't able to amend your shipping address.

For UK customers, you can select to have your order shipped the same day on most of our pieces. Just order before 2pm, select Next Day Delivery and we will have your order with you the following business day.

Orders placed over the weekend will be dispatched the next business day.

Yes, we do offer gift receipts! Just pop a note in the gift box at checkout and we will pop a gift receipt in with your order!

Please note, all earrings except for clip-ons or hoop pendants (charms only), cannot be returned or exchanged due to hygiene reasons.  

Unfortunately, we don't offer a gift wrapping service. Our jewellery all comes in a Wolf & Moon pouch or box which we think is perfect for gifting however! You can see more about our packaging over on our Sustainability page.

Please note, any orders placed after the 1st November 2022 can be returned/exchanged up until the 31st January 2023. Pierced earrings & headpieces with non-standard options cannot be exchanged/refunded unless faulty.

Absolutely! We use Royal Mail or couriers to deliver to countries around the world from just £7.95. Delivery times are approximate and depend on local delivery services in each country.

EU customers will not need to pay additional customs charges and/or import VAT on orders under €150, excluding shipping. For orders over €150, additional charges such as customs duties may be payable on delivery.

Please check our Christmas Order Deadlines page for last order dates.

Yes, we do offer a repairs service at Wolf & Moon. Please send an email to hello@wolfandmoon.com along with a picture of the jewellery you are looking to have repaired and we can advise further. As a small team, our repairs service takes around 3 weeks before dispatch.

Please note, if you have attempted to repair your jewellery at home we may not be able to repair this.

Our repairs service is temporarily closed through November & December 2022, we will resume our repairs service in January 2023.

If your order has been returned to us by the postal service due to an incorrect address or a re-delivery or collection wasn't arranged, we would be happy to re-send your order once this arrives back with us. We will require the postage cost to send this to you again, please email hello@wolfandmoon.com and we would be happy to arrange.

If you no longer wish to receive your order, we will issue a full refund minus the postage cost once this has arrived back with us.

Please note, return to senders are not sent via priotrity mail and may take a long time to be returned to us.