Royal Mail 24 | 2-5 business days approx. after ordering
Delivery & Returns
What are my UK delivery options?
Orders under £35.00. No signature required.
Orders over £35.00. Signature required.
£3.95 or free on orders over £75.00
£5.50 or free on orders over £150.00
No signature required.
£3.95 for orders up to £75.00
Collect from our studio in N4 1TD.
Collection times are Monday - Friday (ex. bank holidays) between 10am-4pm.
How Long will my delivery take?
Depending on the shipping option selected, UK delivery should take up to 5 business days. International deliveries can take significantly longer.
Do you deliver for free?
How can I track my delivery?
How do I collect my order?
You can select to collect your order from our studio. We aim to have your order ready for collection within 2-4 business days and will be in touch when your order is ready to collect.
Our studio address is:
Wolf & Moon, Deacon Cottage, Florentia Clothing Village, Vale Road, London, N4 1TD
Monday - Friday (10am-4pm) excluding bank holidays.
Where is my order?
For standard UK delivery, we aim to have your order with you within 5 working days. If your order hasn't arrived with you within 10 working days of the due date (or 5 working days of the due date for UK Special Delivery), please contact email@example.com and we would be happy to assist you.
For standard international delivery, delivery times may vary. If your order has not arrived after 20 working days of the due date for Europe and 25 working days for the rest of the world, please contact firstname.lastname@example.org.
Can I change my shipping address?
If you order has not left our workshop, we are able to amend your shipping address. Please email email@example.com and we can help!
Unfortunately, once your order has left our workshop we aren't able to amend your shipping address.
I Need something quickly...
For UK customers, you can select to have your order shipped the same day on most of our pieces. Just order before 2pm, select Next Day Delivery and we will have your order with you the following business day.
Orders placed over the weekend will be dispatched the next business day.
Can I request a gift receipt or gift wrapping?
Yes, we do offer gift receipts! Just pop a note in the gift box at checkout and we will pop a gift receipt in with your order!
Please note, all earrings except for clip-ons or hoop charms ("charms only"), cannot be returned or exchanged due to hygiene reasons.
Unfortunately, we don't offer a gift wrapping service. However, all our jewellery comes in a Wolf & Moon pouch or box which we think is perfect for gifting!
Do you deliver internationally?
Absolutely! We use Royal Mail or couriers to deliver to countries around the world from just £8.55. Delivery times are approximate and depend on local delivery services in each country.
EU customers will not need to pay additional customs charges and/or import VAT on orders under €150, excluding shipping. For orders over €150, additional charges such as customs duties may be payable on delivery.
Do I have to pay customs and/or import charges?
RETURNS & REPAIRS
How do I return or exchange an item?
Florentia Clothing Village
Can I exchange a present I've received?
I no longer have my returns form?
Help! I have received a faulty item.
Do you offer a repairs service?
Yes, we do offer a repairs service at Wolf & Moon! Please send an email to firstname.lastname@example.org along with a picture of the jewellery you are looking to have repaired and your order number, so we can advise further. Depending on when your piece has been purchased there may be a repairs charge for this service.
Please note, it may not always possible to repair your piece. If you have attempted to repair your jewellery at home we may not be able to repair this either.
As a small team, our repairs service takes around 3 weeks before dispatch.
My order has been returned to your studio.
If your order has been returned to us by the postal service due to an incorrect address or a re-delivery or collection wasn't arranged, we would be happy to re-send your order once this arrives back with us. We will require the postage cost to send this to you again, please email email@example.com and we would be happy to arrange.
If you no longer wish to receive your order, we will issue a full refund minus the postage cost once this has arrived back with us.
Please note, return to senders are not sent via priority mail and may take a long time to be returned to us.